Oz-E-Web Website Solutions for Web Hosting - Support

What are e-mail accounts?

E-mail Accounts and Aliases are the names people can send e-mail to (i.e. sales@yourdomain.com, support@yourdomain.com, etc.) An Alias is an account which forwards mail to another box within the domain.

By default there are two important accounts on your domain in I-MAIL: ROOT is the POP e-mail account to which all miscellaneous mail ends up. The NOBODY alias is the alias which forwards to ROOT this miscellaneous e-mail, which is mail that does not have an account already set up. An example might be xyz@yourdomain.com. If there is no xyz on your domain, then the mail would go to NOBODY, which forwards to ROOT. ROOT should forward to the e-mail of an administrator or webmaster. Do not delete either account if you want to make sure you get all mail addressed to your domain. Also, you should keep the e-mail account that has your administrative username. This is probably something like usr179. We created this account just so you would have the same user ID for both FTP and Mail administration.

What is the difference between POP3 and Forwarding?

POP3 is where you store your e-mail on our mail server. You then configure your mail client (i.e. Internet Explorer, Netscape, Eudora, Outlook) to download your mail directly from our mail server. When configuring a client for POP3, use mail.yourdomainname.xxx for your mail server address, and the username and password that is set-up for each account created via I-MAIL. Note: You cannot use POP3 for a particular mail account if you have forwarding turned on for that account.

FORWARDING is when our mail server forwards e-mail to your local ISP or e-mail address instead of storing it. When we set up your account, all of your e-mail is forwarded to the e-mail address you supplied to us.

What is an AutoResponder and how do I set it up?

An autoresponder is a message automatically sent to anyone who e-mails a particular address. For example, you might set up an autoresponder for your account that says "I'm on vacation, and will check my e-mail in two days". Whenever someone e-mails you they will automatically receive an e-mail telling them you are on vacation. This is also a great feature for sending sales literature or technical support. When you log on as the various users you set up, or the one we created for you, you will notice a link for "vacation message." This is where you set up your autoresponder.

NOTE: Your FTP password and your I-MAIL password are independent of each other. When your account is set up, they are the same, but you may change them if you wish.

Now on to accessing I-MAIL

To setup e-mail accounts on our I-Mail server you must first connect to the I-Mail web interface. To do this, open your web browser and type in your mail server IP address followed by a colon then 8383. (For example: http://yourdomain.com:8383). This will take you to the entrance to the web interface.

Once you log in to the Imail Administration Utility you will see a screen with a series of choices. To create an e-mail account click on the "User Administration" link under the Host Administration menu to go to the next administration menu.

Now that you have made it to this screen you are confronted with many different buttons to push. Here is a brief description on what the buttons are and which one you need to press to create new accounts. The first set of buttons deals with User accounts, the second set deals with e-mail account aliases.

User Administration
1. ADD USER: This button takes you to the section to create new e-mail accounts.
2. LIST USERS: This button displays all the e-mail accounts for your domain in a list. It is great if you are not sure if the account was created or not.
3. DISPLAY USER: Use this button when you want to change account information of a specific account that you know already exists.

Alias Administration
1.ADD ALIAS: This button is used when you want to create a new e-mail
alias for an account that has been set up for your domain.
NOTE: the e-mail account that this points to must be on this server in order for it to work.
2. LIST ALIASES: This button shows a whole list of all the aliases used for your e-mail accounts for your domain.
3. DISPLAY ALIAS: Use this button to bring up the information on an alias that you know exists in your domain and on this server.

Click on the "ADD USER" button to go to the next page.

Now you have made it to the Add New User interface. This is where you type in your information about the e-mail account you want to set up. Below in the graphic you will see many fields that you may fill out. We will list the necessary fields you need to fill out to get the e-mail account active. We will also signify which field you need to fill out to start your e-mail to forward to your current ISP. Here are the necessary fields to get your e-mail up and running.

Fields for Getting Your E-Mail Up & Running

1. USERID: This field appears before the @ symbol. So whatever you want before this you will type in here. (i.e. if me@mydomain.com is the address you want, then you would just enter the word me).
2. PASSWORD & CONFIRM PASSWORD: Now you have to assign a password for this user to be able to access the e-mail server. You must put it in twice so you can make sure it was put in properly.
3. FORWARDING: If you are going to have your e-mail forwarded to another ISP then you need to fill out the field on the bottom of the form. It is indicated by "Forwarding". Input the e-mail address where you would like to receive all the e-mail that comes in for this account.
4. This is all that is needed to activate you e-mail account. Scroll to the bottom and press save. This will take you to a screen that states if the e-mail account was created or if it had an error. If it did not have any problems, it will state that the account was created. Click on the return to admin link and start the process over again.

If you set up an e-mail account for another individual, that indiviual has the ability to make certain changes in their own account (provided they know the password you created for them when you set up their box). In order for them to make these changes, they would go to the same interface (mail.yourdomain.xxx:8383), and for user ID they would enter their mailbox name and the password that was created for them. They would then be able to change their forwarding address, add an autoresponder, and make other minor changes. You can determine what they might be able to change based on the options you select for them when you set up their account.